Really upset

I was all set in my mind that I may be having a neuro ablation done on my lumbar spine.  I knew there was a chance my insurance could reject the whole thing. I am having increase pain in my back. I called the insurance company to set a fire under them a bit only to find out after a month now that they did not recieve any information about the procedure. I was in constant contact with the pain management clinic about it. I called them to inform them of this finding and got nowhere fast. I ask to speak to triage to see about getting something done on my back in the mean time . No answer there either. Feeling very frustrated here. Any ideas?

I agree with Snowbunny, call the doctors office everyday until they get the info, it sounds like insurance mess up, but they might not want to tell you that this procedure is not covered. But you need to ask flat out if this procedure is covered and go from there...
Many well wishes and I sure hope you get this worked out...

Just a quick story to add how insurance can become a mess...My mom has diabetes and of course needs both test strips and the lancets.
So first off, Walmart calls and says all her medicine is ready to be picked up. I drive up there...stand in line....I get everything but look in back and they gave us the test strips but not the lancets. I say....how can this be as one doesn't work without the other. They said "oops"...we shouldn't have called as it's not a full order.

They say it's an issue with her Dr. not approving it. So she calls right away and they say, no..

So I have to go home with everything but the lancents.

So we do this back and forth a few times until they agree to fill the lancents. So I drive back up there to pick them up.

Now steps in the insurance company sending a letter to my mom saying they are not going to pay for the lancents. We ask why...and don't get a good answer at all. And we ask...how in the world does the strip and lancent not come in the same rerferral number as they go together...they can't be used otherwise.

So, now we are still stuck for a few more months before it's done again but they need to be paying for the ones we just got.

Something as simple like this....and such chaos for us patients.:(

Thanks everyone. I was very frustrated and upset when I wrote this. I have an appointment with the PA to discuss the next step since the insurance now say they are rejecting the procedure and I am to wait for it in writing so the doctors office can prove it is medical necessary. I thought all the paper work that was fax would have been it but they claim they never got it. So here we go on this journey that I certainly don't want especially with all the pain I am in. But I guess the more nosie I make the better results I may get. I do journal so I can write down the converations I have with people.