Hi all. I didn't want to create a new thread as this is somewhat off-topic.
As you know I went to my first PM appt 10/8 and I have the follow up this Thurs 10/23. My impression was that I liked the doctor and office very much, but we need to work on the selected treatment.
This afternoon I get a voice message from their office telling me that my insurance denied the claim and that I owed them $525 dollars on Thursday plus $120 in co pay if I planned on staying with them.
To say I was in a panic is an understatement. I ALWAYS make sure I make appointments at offices that are covered by my plan! Since I absolutely in no way can afford that, my mind starts racing thinking that I'll have to find another PM Doc and go weeks without any meds and then I'll get flagged because it looks like I am Dr shopping, etc. not to mention being $525 dollars deeper in debt.
I immediately called my insurance (Florida Blue) and asked about
the claim. The lady I was speaking with tells me, it's been paid and you owe $12.80
I verified we were talking about
the same dr and appt and told her that they called me and told me it was denied! She said no sir, but we just submitted payment today, maybe that's it? I thanked her.
I called the office and told her it was paid today and I only owe $12.80 per Florida Blue. She was like, oh, um ok, I'm so sorry, I'm not sure what's going on in billing as they told her it was denied due to not meeting my deductible. (I met that months ago) I told her it was paid today and she agreed maybe that's it.
Needless to say, I am bringing in a printout from the insurance website showing how the claim was settled on Thursday.
I really like this Doctor and office, I'm just hoping their billing department had a hiccup!