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Posted 10/28/2009 1:23 PM (GMT 0)
Most of the time when I need something from this place I end up in a bind trying to get through the check out before  I soil my pants. With about 10 lanes they usually have 2 checkers if that many. Last week one ran out of change and called for her supervisor . We waited so long I had to put my items back and run for home. Yesterday I had 1 stinking item and had waited in a long line until I was next. Just then the girl checking was replaced so she could go off duty and the new girl could not get the register to work. Her supervisor came up and told every one in line she would move her to the next isle. Well what do you know, all the people ran over there and I end up last. I told the supervisor that that really sucked and she just shrugged her shoulders at me , so I handed her my item and told her what she could do with it. I dont intend to go back unless there is no other choice. Sad thing is, there is little other choice in my small town. I hate to think I am becoming a complainer, but , right is right. I told my wife from now on we make a list of what we need and get everything when we go to the next town where shopping is better . I'm a man of principals and they have gotten on my one last good nerve..What do you guys think ? Is it the DD or am I right ?
Posted 10/28/2009 1:40 PM (GMT 0)
I think you are right and the people who cut in front of you were very rude. Where I am at when one line closes and you are next in line, the new cashier will guide you to the front of the new line. And for that supervisor to just shrug her shoulders at you was first class rudeness too. JMHO

Hugs
Gail*Nanners*
Posted 10/28/2009 1:59 PM (GMT 0)
We have a state wide chain store here much like Wal-Mart. When they first opened in our area their adveritising slogan was "You're first in line at ..... " Yeah, sure. Not for very darn long! I seldom patronize this store but each time I do as I stand in line I mutter loud enough for others in line to hear "You're next in line at .....". A lot of people seem to like these one-stop shopping stores. I don't. If I'm there to buy one or two articles of clothing, etc. I do NOT appreciate being stuck in line behind someone w/a cart piled to the brim w/groceries. When I want to buy groceries I go to a GROCERY STORE, not some one stop shopping joint w/their l-o-n-g lines.
Posted 10/28/2009 2:02 PM (GMT 0)
I stopped shopping in another chain store for similar reasons. I haven't been in there in over 7 years. The last straw was when all my purchases kept ringing up full price instead of the sale price. The cashier said - Why don't you just pay the price that rings up instead of complaining and making me do extra work? I talked to a supervisor and she said - If you don't like it here, don't shop here. so I haven't. I wasn't even my usual ornery self, I had been smiling and polite the whole time.
Posted 10/28/2009 2:20 PM (GMT 0)
I wouldn't shop there again either, Dagger. But I'd have gone a step further and sent off a letter to the head office stating WHY. I may or may not get angry, but I do make a good effort to get even.
Posted 10/28/2009 2:36 PM (GMT 0)
Actually I have filed a disablity complaint with my state, because I did end up passing out in the parking lot and getting sick in the lanes, and now they have to have a disablity lane in addition to their SOP at all times.  I have also found going early in the morning (like before 6) helps.  I have also checked out in jewelry, fishing, and auto.

I have also had some positive interactions at walmart, I have had clerks reprimand people for butting in line and some clerks say "she looks like she does not feel well I hope it is ok with you I am going to check her out first." 

I am also suprised that you put your items back (you are too nice).  If I am sprinting for the bathroom I usually shove my cart into customer service or just leave them as a statement of discontent with the inadaquate clerkage coverage if it happens regularly.  

P.S.  I have a friend who plays with her tazsar in order to get rid of long lines.  It is fairly successful, except if there are alot of single women in the line then we all get ours out and compare. :) 

Posted 10/28/2009 3:26 PM (GMT 0)
Our Wal-mart not only doesn't have enough lines open, the cashiers are all so slow I want to scream. Plus, the last time I bought groceries there I had to return two items - one a pork loin roast - that were bad. I was so ticked off, I took that spoiled pork roast back and let everyone at the customer service desk smell it all day.
Posted 10/28/2009 4:58 PM (GMT 0)
Every wal-mart I have been at have weird issues. Conveniently do not know english, only spanish when you need help(if you can find someone on the floor to help you). Never enough lanes open at the biggest supercenters, never enough sale merchandise around holidays, meat and bakery are terrible pre-packaged crap, etc. I am not a picky person so I still go there for my 20 bucks a week savings lol.
Posted 10/28/2009 5:14 PM (GMT 0)
I'm with you Sniper, I wouldn't go back. It happens to me too. When ever a new lane opens I usually stay in my chosen one because I always end up at the back. My husband thinks I'm crazy because good customer service is a huge issue with me and I will not stand to be treated poorly. I would have called the district manager on that person!

I have a local supermarket chain that I go to once a month or so. It is known to have the cheapest canned goods, but the poorest quality produce. One store in particular happens to be in an ethnic area so they actually have pretty good produce, so I started going to that one, its further from my house though. I would get home and find out that some of my packages were open. Things like cereal and cookies were open on the inside, but looked sealed on the outside. I had no way of proving that I had purchased these items at this particular store, and it would be one or two packages a trip. It would only happen every so often so I would forget about it in between visits. Finally, I got a box of cereal, and two different types of cookies all that had been eaten from. I called the manager after I found them and told him I was done shopping at his particular branch. It just stinks, because it was the one store I could actually get my produce at and save a few bucks. But some people apparently needed to eat a few cookies while shopping and not pay for the package.
Posted 10/28/2009 6:53 PM (GMT 0)
You could try going at 1am, I don't mind it.
Posted 10/28/2009 8:30 PM (GMT 0)
I guess I'm lucky, my walmart usually has a ton of checkouts open. I usually go for the self checkout line though.
Posted 10/28/2009 8:32 PM (GMT 0)
I won't lie, I do love me some Wally World.  I will agree though, they have about 20 registers and no more then 4 are usually open at one time.  In the nicest way possible, it's Wal-mart...the pick of the litter are not running it if you know what I mean.  I have had bad experiences there, and good...and that's with every other store Ive been to as well.  I will not lie though when I say I absolutely despise people who "write a letter to the company" with their complaints, I work in retail and I know all to well what comes of those letters. I've seen numerous people get fired who NEED that job to support their family and because someone decided they didn't like the way they were treated a persons family is ruined. 

Posted 10/28/2009 9:31 PM (GMT 0)
Mag, I'm not one to write letters to the boss. Most times the boss is a bigger A hole than the employee that gave me trouble. I was just wondering if I was being overly cranky because of this illness. I am usually calm and very understanding but this was just the last straw. Not the first time in this store. When Wally world moved into town we had several mom and pop hardwear stores and groceries. All have gone out of business . Now its wall mart or drive 30 miles to the next town. Thats what I will do from now on unless its something I have to have right away. We have one grocery and a pharmacy in town and I can get most of what I need there. I will just have to make lists and wait for other stuff, but I am a stubborn old geeezer when I am treated badly and I wont spend my money where I am done wrong. Thanks everyone for the input.
Posted 10/28/2009 10:10 PM (GMT 0)
I used to be exactly that way sniper. Then I ran out of places to shop and eat so I lowered my standards lol.
Posted 10/29/2009 1:30 AM (GMT 0)
At the Walmart close to where I leave there is an exceptional cashier but no one wants to go in her line because she is hearing impaired. I just love her, she always makes things right and is very fast and personable. Once I couldn't get a gift certificate to work so one cashier said to ask the person who gave it to me for the receipt and bring it back. Well one of the kids in my class had given it to me as a gift so that was out of the question. Linda took the card, worked her magic and wa la, credited it toward my purchases. She is one sharp cookie. I know many other customer service people who could learn a thing or two from her.

Elizabeth
Posted 10/29/2009 2:06 AM (GMT 0)
while i do understand your frustration you have to realize the economy is in a slump and hiring new people is slim even at walmart. i worked there for a while and it sucks just as bad for employees as it does for customers. there is nothing anyone can do to get more cashiers there is probably a reason they don't have as many as they should maybe a few people called in sick (keep in mind a lot of walmart employees are disabled or elderly) maybe they needed extra help in another area there are a thousand reasons they may not have enough cashiers. as for the CSM shrugging their shoulders it was rude but you have to again realize they take crap every day they get yelled at by so many different people for so many different things they aren't God they don't control much of anything in the store and they get swamped with however many cashiers that need change at one time. i personally just feel like cashiers get the shaft get cursed at yelled at and sometimes physically assulted because of things they cant control. put yourself in someone else's shoes for a minute.

you honestly don't make any difference in going to another shopping center and honestly i prefer not to deal with people who complain.
Posted 10/29/2009 2:33 AM (GMT 0)
Sniper, I completely agree with not spending money where you aren't treated right.  My issue is with those who take it a step farther and litterally ruin lives (with or without intent).  Everyone has bad days, and not everyone can put a smile on all day at work especially if ontop of personal problems they have customers barking at them as well (not you, I mean in general), and it's certainly not an employees job to make the customers day sunshine and rainbows, it's to check out there order and send them on their way.  I see both sides of it, and I hate to be biased but I do work in retail, so I know what it's like to be yelled at all day and treated like I'm less then human because I'm not only young but also in retail.  I also know what it's like to be treated like crap while shopping at another store...but because I have the retail backgroud I am able to let it roll of my back.  I do notice a lot that I am overly irritable sometimes when I'm not treated right....usually because I'm feeling sick that day or my stomach is hurting, but I'm like that in any situation, not just when I'm shopping.
Posted 10/29/2009 4:28 AM (GMT 0)
Guys, hold the phone ..I am a retired telephone cable repairman. You cant tell me anything about being chewed out , cursed or treated like crap that I have not experienced first hand. I also know what it is to work for a crappy company and boss. If you guys think customers are bad in your store, try being in there house. Like you said, the checkouts job is to check you out and send you on your way. If they are not doing that ,they are not doing their job. I had bad days and worse days. Last years that I worked I was in pain and soiling myself on more occasions than I care to recall, but I always, always did my job. I made sure the problem was fixed and fixed right even when my A hole boss chewed my derriere for what he thought took to long. So I know both sides and I dont give my money to stores or people that dont do a good job. I'm just silly that way...
Posted 10/29/2009 4:42 AM (GMT 0)
No matter what time of day I go and which I go to (there's about half a dozen Walmarts around me), there almost always seem to be too few checkers, and they are slow. I'd say the average to checkout is 20-30 minutes. It's so bad, I tend to avoid Walmart solely because checking out takes so long.

If you have a camera phone, you can pass the time by taking photos for this site:

www.peopleofwalmart.com

Many of those photos definitely could have been taken at some of the Walmarts I've been to!

Post Edited (GDen) : 10/28/2009 10:46:43 PM (GMT-6)

Posted 10/29/2009 5:18 AM (GMT 0)
i was just trying to enlighten you to the world of walmart and i should expect that you would be a bit more understanding because of all you've been through
Posted 10/29/2009 9:50 AM (GMT 0)
ok sniper, you just opened up a whole can of whoopp***! i complain all the time at that store! mostly because after 1030 pm one of the restrooms is closed!! we go then so we dont have to see so many www.peopleofwalmart.com. types. its scary! they have over 30 registers and one is open at that time, the dang one with cigarettes! its the one farthest from the handicapped parking by the only open entrance! so i have to walk 26 registers farther than i should. after walking in the store and finding which bathroom is open that night, i have to walk all that extra way..

i have been know to start a chant with other customers "GET MORE CHECKERS!" and repeat. sometimes my wife walks away, but i stand my ground.
Posted 10/29/2009 12:41 PM (GMT 0)

Sniper...to your original question...no, I do not think you are extraordinarily grouchy.  The services are getting worse at all types of businesses.  I say I am getting to be a crotchethy old lady when I say "kids these days don't appreciate their job...and neither do most of the adults"  Unfortunately, you are delaing with low paid people who just don't care and don't feel they are paid enough to care.  I worked at retail chains (and the Big McD) to pay my way through college.  yes, it was hard to screw a smile on for some days or some customers, but I knew I was getting paid and what that meant (food, gas in my car and books could be bought).  My local grocery store has expanded to multiple states and now they are treating everyone as though the customer owes them....big box mentality.

Once again, back to your original question...no it is not your disease, but the disease of the nation

Posted 10/29/2009 12:46 PM (GMT 0)
I worked w/the public my entire working life - from ice cream clerk, lady's apparrel and as a letter carrier amongst others. I might not have always been cheerful, but I GUARANTEE you I was always polite even when offering - thru my teeth - to get the customer a supervisor to talk to. I WILL write a letter to the higher ups when I receive rude treatment by a "service" employee - and a checker at Wal-Mart is a "service" employee. I don't care how sick you are there is no excuse for not at least being civil when you are working w/customers.
Posted 10/31/2009 6:10 AM (GMT 0)
I agree with you Sniper, Walmart has pretty much killed all the shopping in our town. We used to have four major grocery stores, and a couple discount groceries. A K-Mart, Longs drugs, Woolworths, and a couple small clothing stores. Since Wally world came in we now have one major grocery and one discount grocery and all the other stores are gone. We did gain a Home Depot about three years ago, several hundred people showed up at the opening, there was no place else to go! We have to go 20 miles north or 30 miles south to find any other stores. Oh I forgot we even had a JC Penney, but its been gone for a long time now. I like living in a small town, but I'm really tired of all the businesses leaving, and this happened way before the economic crisis. I am getting more and more cranky the older I get, with less and less patience, but I still try to be courteous and helpful to clerks.
Posted 10/31/2009 1:47 PM (GMT 0)
Humboldmom,,,ain't it a shame. I see such a change in work ethics from how I was raised. Even as a yound boy, I mowed lawns and cleaned yards for just a few dollors, but I did a good job and I was proud to have earned my own money. My dad worked 6 days a week and spent most of his one day off sharpening his tools for the next week. I can still see the concentration on his face as he sharpened his saws. He always told me that when you do something for someone , you put your name on it and if your name becomes a bad word, you can only blame yourself. In the fast paced world I ended up working in that way got me in trouble sometimes as my boss always wanted faster and faster work. I can recall a conversation with a boss one day that said I took too long on a job. I asked if he had inspected my work. He said he had. So, says I, did you find anything wrong ? No he said. Was the customer happy ? Yes he said. I just looked at him after that and he walked away.....
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