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Medco Strikes Again

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Crohn's Disease
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Posted 6/9/2010 3:09 PM (GMT 0)
I went online and ordered refills for hubby and myself the same day.  01 Jun 10 SUPPOSEDLY both his order and mine were shipped out at the same time. One of my refills wasn't shipped until 02 Jun 10 because I ordered it a day earlier than they allow. So they pay two shipping charges, right? And we are set up as a "joint account", i.e. I can order his meds, check his scripts, etc. and he can order and check mine. BUT they won't ship his order and mine in the same shipment. So that's actually 3 shipping charges. So our CC has been charged for his scripts and my two scripts - BUT - I haven't received one of my scripts!!! I'm down to tomorrow's dose and then I'm out. I checked online to see if and when it had been shipped and find all the above out.

So I call them. And go thru all the BS messages and number pressing and FINALLY get a human being!!! My call is important to them. Yeah, uh huh. After some checking they determined, yes, it was shipped out on the first. Duh. That's what their website says too. BUT - I haven't received it. So thru the generosity of their great hearts they will send me another shipment. It will take about 5 days to get here. My account will be charged for this second refill too. If I haven't received both shipments w/in 30 days, call and they will credit one of the charges off my CC. How generous of them!!!

Meanwhile, I have tomorrow's dose ONLY left, what the heck do I do for the next five days? Well, they wouldn't want me to go w/o my med so I should call my doctor and ask that he script me a 14 day supply to my local pharmacy. So I can pay yet another copay. Just exactly what I want to do.

I may pay one heck of a whole lot more at my local pharmacy, thanks to Medco. But at least its never taken more than ONE day on a RARE occasion to get a script filled (small town office) and if it is a CRITICAL med (happened to one of my neighbor's) they will send some one to the other office to get the med and then DELIVER it directly the same day.

Medco won't even overnight this refill they've screwed up and lost the first time around.

 

Posted 6/9/2010 3:15 PM (GMT 0)
That is ridiculous! I am so glad that I don't have to deal with them, I order my meds and pick them up two days later. Sorry for all the bs you are going thru. Hugs!
Posted 6/9/2010 3:42 PM (GMT 0)
Oh the joys of Medco -- NOT! It's been my experience that if you want results you have to escalate the issue past the yahoo in customer service. The last major issue we had with DH HBP med didn't get resolved until I asked to speak with a pharmacist. Funny how the "customer care" changed after that, the isssue was properly addressed and resolved.

Their specialy division Accredo is no better. I had a cust. service guy basically call me a liar one day. I used to work for them and I know darn well they change dates and alter notes in the system to reflect how they need to show for insurance payments. In the end I won but yet again I had to ask to speak with a pharmacist.

Good luck C2
Posted 6/9/2010 4:08 PM (GMT 0)
Trust me, I feel your pain.  I have been convinced several times that the only reason I need anxiety meds is because I have to use Medco.  And yes, Accredo is just as bad.  I used to have to call them on 90% of my orders because something was messed up, usually in billing. And then the rep would type in that I said something completely opposite from what I said and they would charge me more, even though they billed me wrong to begin with and owed me money.  I mentioned it to my psychiatrist one day because I was really ticked off and he said they are like that with everyone.  And gotta love UPS for making UPS employees & families use Medco (they make us use Medco because they are the ones who ship Medco's orders).  But, we don't have to pay shipping on ours, it's free.     

Posted 6/9/2010 6:51 PM (GMT 0)
Wow. I'm surprised by the all of the problems posted concerning Accredo/Medco - that hasn't been my experience at all. My insurance allows for a 90 day supply thru several local retail pharmacies or thru the mail but I've always done it thru the mail.
Posted 6/9/2010 7:45 PM (GMT 0)
When I had to change insurances in January, that was one of my main concerns. I did not want to have to do mail order prescriptions. Every insurance option listed showed Medco. Only through multiple levels of people was I able to find out that Medco was "strongly" recommended for the insurance I wanted, not required. But the funny thing is that one of my best friends works for Medco Corporate, she knows I hate the company and in fact has had issues herself when she needed some special medications while pregnant. So they screw their own employees too, not just their customers.
Posted 6/9/2010 10:00 PM (GMT 0)
Thanks for the tips, Lamb61. If I have trouble w/them again I'll have your suggestions at my fingertips!!!
Posted 6/10/2010 12:43 AM (GMT 0)
Like cleo,I think Medco does a fine job.( for me)
In 3 years I've had no problems.90 day supplies,
5 days shipping,tracking,easy refill,lower prices.
They even call my Dr's office when i have no refills.
I have to basically have to do almost nothing,but pay.
I hope they keep it up...
Posted 6/10/2010 3:07 AM (GMT 0)
I had numerous issues with them - esp Accredo. Back when I was receiving Remicade at my GI office, they were ordering the meds through Accredo and having it shipped to the GI office. The nurse fought with them on more than one occasion - she said they are the worst mail order pharmacy they've ever dealt with. My (now) GI's medical assistant said she constantly has issues with them, too (I was always apologizing for all the issues we were having and she said it's not just me!).

My ins changed and thankfully don't have to worry about them for now...

I totally feel your pain.
Posted 6/10/2010 2:56 PM (GMT 0)
lamb, I've had some issues where I had to talk to the pharmacist to get the correct answer but also had some where the people in the pharmacy told me wrong as well.  One pharmacist told me they were no longer manufacturing the injectable mtx but then they found one vial on the shelf (somewhere hidden) that they could send me.  When it was time to refill, I called and talked to another pharmacist and was told they had plenty of supply and that it was still being manufactured.  I've got to say that I haven't had as many problems with them recently, but it got to the point for a while where I was calling and talking to managers and still not getting things resolved correctly or in a timely fashion.  And they always have some excuse...it's never their fault.   
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