Hi BunnyGirl: That does sound odd! Could there maybe be some miscommunication, do you think?
Have you tried things like OTC muscle rub creams, bed buddies, heating pads, warm showers/baths, etc.?
Warmth seems to often help my pain. Other people have better luck with cold packs.
Sometimes, I'll do a search on something like "natural remedy chronic pain" and find some ideas (many more ideas here, too).
Hope you find good solutions soon. Vent away---we do understand! Take care.