What is it that you don't like about
the Convatec pouch? I have used both of these pouches and have had trouble deciding which one I like better....they both have pros and cons for me. I love the way the Convatec Natura plus folds up and under at the bottom to tuck away the end. But, the filter on those bags don't work at all and they are VERY hard to snap onto the wafer. I use the tapeless Durahesive cut to fit, not the moldable. I wish the Durahesive came in pre cut, but that's another issue.
As for the Hollister new image bags....I like that the filter seems to work more often, and that they aren't nearly as crinkly and noisy as the Convatec bags. They are also much easier to get onto the wafer....and I do like how thin the Holister wafer is. It's so hard to find one perfect system!
As for contacting Convatec, maybe try this email:
[email protected], or call 1-800-422-8811 and ask if it is possible to speak with someone in product development or quality control.