Complaining in real-time

It's 430. I had a 2 o'clock appointment today to receive an infusion for my bones. I've been sitting in this chair for two and half hours. They brought the IV bag out and hung it up. I kept waiting for somebody to come by and hook it up. Nobody ever did. There's one other patient in room. There are three medical assistants and registered nurse on staff. I'm sitting in a corner alone nobody came by to hook up the I. v. Until I called out across the room to ask when it was going to be done. What should have taken an hour and a half is now dragging into the three hour mark. I'm just pissed. My employer pays Kaiser Permanente $20,000 a year for my health insurance so I can be sat in the corner and ignored. Okay, maybe I did work graveyard last night, maybe I only had four hours sleep, and maybe I'm simply tired and grouchy, but there is no excuse for this. The best part of my day is being spent with an IV in my arm. And nothing going into it. I really needed to vent on this one I hope you all understand

Tim they simply forgot to hook it up and walked away and left me here for 45 minutes. I swear some days when I'm dealing with Kaiser Permanente I feel no better than a cow being herded through the feedlots on the way to the slaughter

Incredible. Would expect you would have the A team for the infusions. Hope your evening is better.

Vent away - that is a very bad way to be treated. If they send a survey card out, be sure to give them bad marks.

First, your vent is well justified, vent away.

Second, every person I have ever met in real life that had to deal with Kaiser, hates them with a passion. Realize that you may not have any alternative at this point, but you deserve better than that.

Third, as others have suggested, I would complain the hades out of this, so it never happens again, no acceptable excuse on their end. Period.

Sorry it ruined your day.

David

Todd,

I have had similar situations, but none were happy or accepted.

My uro is dropping administration of even the simplest of HT/Chemo, so I'll be at "Camp Chemo" at our local cancer center a lot more in the future.

Vent away.

about that "cancer-free summer"...

Mel

I remember many years ago I used to give plasma and made about $20 to $25 a week. Well one day I laid in the chair waiting and waiting for the nurse or phlebotomists to come and start the IV. Well, after about 30 to 40 minutes I decide hell with it and scrubbed down the inside of my elbow and started the IV and started the procedure. After about 5 or 10 minutes the nurse came up complaining that somebody didn't finish the paperwork and that is when I told her what I did. She wasn't happy, but then I told her it was rocket science.
The few times after that I was treated first class and very promptly.

ps, I had no medical training other then watching them previously.