I thought you'd enjoy this.
My insurance company will not approve Viagra.
Ok, they gave me a fax number to appeal. My doctor faxed a very nice letter to them explaining the medical necessity for this drug.
I didn't hear from them so I emailed them. I got a response that they never received any appeal. They gave me an address to send an appeal letter. So, I wrote a letter and sent it to them along with my doctor's letter. I just got a letter back from them, entitled "Misdirected Appeal." They were unable to process the appeal because it was sent to the wrong place. They didn't tell me the CORRECT place and, in fact, I have their email with the instructions, including the address where I sent the appeal to.
So, I call them and play press the button for almost an hour, only to find out that yes they do have the appeal and apparently it is being considered. LOL!! What fun it is dealing with these idiots. Frankly, I have no idea if the appeal is still in the hopper or not. I do have a call in to our HR person at work.
I'm glad I ordered the drug via ADC. Supposedly I should receive it in a week or so...HOPEFULLY.
Mel