Hello judylabrador
welcome to HW were happy you have joined us here. You will find pleanty of support and friendships here. I don't know anything about medicare or medacade but I did do some resurch for you and I found this site below that might help. At lease it has phone numbers you can call. I hope this helps you out some and please keep us posted on how your doing and when you do find answers please post them here or start a now post to help others going thru the same frustration you are with your scripts.
http://www.medicare.gov/medicarereform/drugbenefit.asp