A word of warning...

Awe Scarred so sorry you had to go thru all that..I'm glad you got it all fixed up...
Hope the rest of your day is better!
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hugz

Get it in writing and NOW! As White Beard said, get names and also anything and everything in writing. Ask for a copy to be mailed and if they are stubborn and don't get it to you then show and and stand there waiting til they do.

Also...I have no idea where these folks get the attitude that THEY will dismiss YOU! For lordy sakes, you are the one paying their wages. It's like your car repairman calling and chewing you out for leaving the gas tank 1/2 full and he just might not work on YOUR car again! See what I mean? This is one reason I always recommend that people interview the doc before they hire HIM, not the other way around. But for so many years we all were so intimidated by anyone in their position that we just nodded our heads and said yes, sir. And we begged not to be let go. But to be lied to is unfathomable and for me, unforgivable. I don't do that game.

Sorry if I'm a bit grouchy...massive headache but even at that you might highly consider looking around for a doctor who treats you with respect and insist his staff do the same. These folks are NOT gods and their time is no more important than yours and mine.

OK, done...lol
Chutzie

Hehe......You go Chutz!!!  We still have consumer rights in health care.  Make them do the job we pay them for.

Scarred,
I'm not condoning what happened to you, but just want to offer a little explanation. Since I've been on both sides of the fence, so to speak, it is not uncommon for doctor's offices to have a policy about no-shows and late (non-emergency) cancellations. Sometimes they may charge a small fee (and yes, they can do this if you're informed in advance of the policy) and sometimes they have a limit - like 3 no-shows and you can be dropped as a patient. And yes, the doctor or health care provider has a right to do this if you are told in advance of the policy. Sometimes it's even posted in the office. In the case of the kind of work I did, each person had a 50 minute hour reserved for them. If they didn't show that hour was wasted. Too late to put anyone else in, and there was no double booking, as some doctors do (which is why you may have extraordinarily long waits and a packed waiting room). The type of work I did, you couldn't do that. And when in business for myself, it meant I earned no money. The same is true for the doctor or hospital; you can't charge an insurance company for someone who isn't seen.

Now I know in your case there was an error made. Way too often people operate in a zone of just "follow the policy" and act first and ask questions later, rather than LOOK at what happened in each situation, and understand at times - like in your situation - it was THEIR error, not yours. Fortunately, they rectified it, and you had every reason to be annoyed at how you were treated. I would suggest next time you see the doctor to just mention perhaps his staff might do better to treat the patient with a little more respect in that whole process.

One time with my PCP I was FIVE MINUTES late for my appointment and when I got there they had already put my chart on the "no show" pile, and she made me reschedule. I was ticked, to say the least, but had to reschedule. No choice. And then another time I rushed to get there EARLY only to find out she had left because of a family emergency and I had to reschedule - I had changed my afternoon schedule all around for this particular appointment. It just taught me a lot about her.

Anyway, I just wanted to share what the policies are in many offices, but that staff sometimes blindly follow them without thinking.

PaLady-------> ducking!

PALady

After reading your post I just had to add my two cents, This topic of being early, late, or just on time for an appointment, was always a point of contention??? between the spouse and me! She was one to always get some where either right at the last minute or a couple of minutes late!  Heaven help you if you were to arrive early and then have to wait!  Anyway this was always something that drove me "NUTS" Now remember I am from a 20 year plus military back ground, and the name of the game in the military was "hurry up and wait!"  Even in basic training everything was a rush, you rushed to get ready to get into formation, you rushed to march over to the chow hall in the formation, you got to the chow hall and then stood in formation for over an hour waiting to go in to eat your meal. You were rushed to eat your meal for others could come in and eat theirs, starting to get the picture?  Anyway I am always one that wants to get to an appointment early, admittedly sometimes, ( maybe even most times) it just means a longer wait to see the Doctor, but that is not always the case, there has been allot of times, especially with my pain Doctor, that I have gotten there early as much as a half hour to 45 minutes early, and I would check in and low and behold I would be called back and sometimes I would even be done with my appointment, before the time I was actually scheduled for it! Anyway I am one that is usually always early for an appointment!! That even includes church on Sundays, but they have never started mass early because I am there waiting ! Smile,

White Beard

If you use a cell phone, every in/out call is documented, bring it in as evidence; next time, unfortunately there is always a next time.