New member with CRPS

i have CRPS, If anyone knows what that is, it is a horribly painful disorder. anyway, yesterday my Dr sent a refill in to my pharmacy to have it filled. i went to pick it up and was told it was filling.i say there for an hour and all of the sudden the pharmacist very loud and very rudely comes up to me and tells me it was not authorized by my dr. i didn't understand because i had talked to my Dr no more then 20 minutes before i went there and 2, how did they end up with the script if he hadn't called them. i have never felt like a low life ever until then. i am now waiting to get ahold of my Dr today, in hopes he is home (office is closed til after new year) but can anyone answer me how they get a prescription without his authorization?

Post Edited By Moderator (straydog) : 12/28/2012 8:45:30 AM (GMT-7)

i havewritten to the corporate office already. i do believe it is a mistake on the pharmacies part cause it was a new script so there should have not been an issue.

Hi Babbs, welcome to the forum, I'm just beginning my journey with CRPS, only diagnosed a couple of weeks ago, but so far, I can say it is definitely a disease from the seventh level of the inferno! The way it sounds like that pharmaciat treated you is unprofessional, to say the least, I would definitely make sure he/she gets called on their behavior.

As far as why you didn't get your prescription, there's only one scenario I can think of that would possibly make sense. I had A PM who had an arrangement with a pharmacy, where he would phone in the prescriptions, and then bring in the written scripts at the end of the day. Some of the patients who lived very far from this pharmacy would actually get the script to take to their own pharmacy, which is how more than half of my prescriptions were done with him, but a few were done in the other manner, and they would fedex them to me, since I live 140 miles from that pharmacy.

The problem with that system, was that every now and then, the doctor would get tied up at the end of the day, and wasn't able to deliver the scripts. And with schedule 2 prescriptions, it is the law that the pharmacist has to get the written prescription. Thus resulting in a delay (besides the delay of waiting for fedex to get them to someone's house) in getting your prescription.

That's one of the possibilities that I can think of, the only other one, is that when a patient hands a pharmacist a written prescription, the pharmacist has a very incompassionate right to call the doctor to confirm the type, quantity, and other dispensing info, and to hold the prescription until the doctor confirms it. In my experience, this is pretty common, especially with new schedule 2 scripts, and especially at the major retail pharmacies. I'm starting to get a good relationship with a couple of my pharmacies, but when I get a new person handling the script, they usually want to call and confirm it, schedule 2 scripts are getting very touchy to dispense, and none of these pharmacies want a fine, or to lose their license.

I hope you're able to get this straightened out and get your prescription filled today, even with medication, this disease is still one straight from the devil, just a few hours of the raw pain is terrible, I hope you don't have to wait until after the new year.

Take care, and keep us posted on how you're doing. I think you'll find the forum to be a great place for support, advice, venting, and just making friends who really understand what the daily battle of constant pain is like. Take care, and let us know what happens.

Hi babbs, if they've been called in many times before, sounds like the pharmacist is just being a complete idiot. Most of the people here usually recommend 'mom-n-pop' pharmacies, instead of the large retail chains. With a privately owned pharmacy, the pharmacist and others tend to give a little bit better service, and once they get to know you, and see that you're an honest, regular customer, many of them will do what they can, within the law, to make sure you get your prescription when you need them.