all i can do is cry.....

I'm so very upset and have no clue what to do. I thought I had finally found a good support system, some folks who actually understand the pain I go through on a daily basis. But I guess you should be afraid to share on this forum. I just got out on surgery on Tuesday and tried to log on for some support as I was experiencing some pretty bad pain, and was told I was locked out by an administrator. I tried and tried to contact someone to know what I did wrong. I've been so upset and crying so much about this. It's not making recovery very easy. The only thing I could think of is someone didn't agree with my comments I made. And that is no reason to shun someone. I'm very depressed about this, and I don't how Im supposed to get over this...talk about a kick to the head when your already down. Thank you for thinking your so much better than me. I thought the motto here was.."everybody's pain and situation is different". Yes mine may be different but come on....this is a terrible thing to do to someone, and did not do anything to deserve this. All I can do is cry.........

Post Edited (delilahblue) : 11/22/2014 9:43:12 PM (GMT-7)

Sorry..changed the name, but am STILL very hurt. I am feeling very down at this point. Not looking for sympathy, or" crying wolf". I just don't understand how this happened.

This Mod that has locked a few accounts by accident and did so last week in a 6 month old thread will answer, could have been you I actually locked out.

When we look at the forum we see exactly what you see with the exception of the edit and delete icon in the upper corner of your post only. We see those on every post with the addition of several other icons in there for banning username and banning ip addresses as well. These banning icon options have NO safety feature meaning once our finger on mobile device or our cursor sits too long on new laptops on an icon its activated without benefit of a screen option that says are you sure you want to do this. So yes accounts get locked by accident especially since HW has no mobile app and we're trying to operate from a full site on a mobile screen and those tiny icons are on our right edge exactly where we scroll.

When it happens that way its so fast that if there are many posters on that thread we have no clue who just got banned, all our prompt says is "users account has been blocked from access " NO which user. We immediately notify Peter and when he gets our alert he goes into the long list of who got banned and ip numbers and tries to figure out which numbers belong to an actual member versus spammer or remains in good standing. Now Peters a busy man and Sometimes he doesn't get those alerts for a few days and may take a few more to figure out who got banned by accident as we have many mods and lately many spammers, getting banned in the course of any given day.

We can unban ip address without the help of Peter if we know about the accident and if that's what got banned and not your user account ,Peter does have to fix that himself. I have said before and will say it again make an email if you don't want to use yours through HW and all mods have email addys in our profile so always copy those to off forum in your computer somewhere so you have a way to contact one of us if something like this happens or the forum should crash, God forbid ,or have to be down as it's been a few times lately for repair.

Peter is currently working on a mobile friendly app such as HWs Facebook app but the forum is much larger with thousands more members and it's taking time and costs of course.

I would know if you had been banned this is something we mods take seriously and discuss before we intentionally take such action. We don't relish preventing anyone from access to help and support. We only take such action if your continuesly causing problems,getting your posts deleted alot, edited and warned repeatedly by us, flaming a member or Mod, advertising of inappropriate material and links or in some way violating HW rules over and over. If we were going to ban you I assure you that you would have had a warning at least once and made aware of why this action was taken.

Although Mods have banning capabilities in all forums across the board we do NOT ban another forums members its strictly for spamners. Other Mods however lurk and read and patrol for spam and problems in other forums so any Mod could accidently ban one of CPs members but they too would alert Peter as well as Susie or I ,WB, Laura or Michael but most likely one of us that's always here.

I'm Sorry you were locked out and could not access the forum but know it was not an intentional act but accident and make sure you copy those email address for one or more Mods as well as Peter's and if by chance this ever happens again to any of you and you don't have a way of contacting one us go to HW at fb or twitter and post one of us are likely to see it.I have HWs Facebook page on my newsfeed so I see every post made there.

I hope this helps you understand how this could've happened and how to avoid being without support for so long by being able to make one of us aware sooner so we can fix it faster and get you back in.

Don't feel singled out since our banning privilege includes Mods Susie and Merrida both have been accidentally banned . Lol

Lol BTL I actually suspected it was you I banned the other day as this was an older thread brought back up and you had welcomed the new member then after I alerted Peter and checked to make sure your ip ban wasn't on the list. Saw you post shortly after so no worries .

Heck, I have been banned by mistake. Obviously you were also banned by mistake or the above posted could not have been made. We have had tons of foreign late night spammers hit Healing Well & usually when this happens someone always gets banned by accident. I am talking hundreds of posts in the forums & it is real easy to ban a member by accident. Obviously whoever banned you realized they may have banned a member & notified the admin of the problem.

So happy that you are doing so well Delilah. We all get upset so don't feel like the Lone Stranger . . . Q

Laurabelle! So glad you're back. I'm glad to hear your surgery went well and I'm sorry you're in pain now, but hopefully they gave you some good post-op meds and you can REST. With four kids (four, right?) and one little one I know that's next to impossible but PLEASE, PLEASE take advantage of any help anyone offers you. You need and deserve it.

((((hugs)))) KUP!