Well sniper, it's not so much the fault of those programs you get. It's the fault of the rectal orifice people that create this crap. They are trying to be steps ahead of the anti virus people just so they can put crap like this on your computer. It would be devestatingly worse if you did not have the protection. I actually have helped several people with similar issues lately and the reason I could help them is.....you guessed it, I had to deal with it at one point myself.
Your wife did the most correct thing you could do at this point. Then you need to get the MOST current update from your anti virus people and run the scan again. I could recommend more if you are up to it. I would need to know what version of windoze you are running and what AV.