Thank you so much Karen, I should get samples tomorrow, I just have to accept what is for now and I will be okay.
I am non confrontational typically, and spoke to her with total respect, yes I did hang up on her but only because I was not able to talk and cry at the same time
She is the passive aggressive type of nurse, and I am the type of person that would rather have you just tell me off than act like I am ignorant and don't get what you are doing, but that is her issue, I am quite sure if she continues treating people rudely she will be at least reprimanded.
I do understand they probably get calls all day from people that may need more help at the moment, but I still think my concerns should be considered real, and not minimized by a nurse.