Montana Farmacy

Hi guys. I haven't been on the forum in awhile and I'm still not back to really posting though I do lurk in/out reading posts. The reason why I'm posting today because I wanted to warn you guys about 3 things if ordering your herbs from Montana Farmacy.

First, do not pay for expedited shipping because you are going to get the products as though you just did standard shipping. Which is about 10-15 days.

Second, I have been having an awfully hard time getting a refund for some unopened bottles of herbs that I returned to them. I am now going to file a complaint with the better business bureau.

And lastly, their customer service could be much better. Long delays in follow-up.

So that's pretty much it. As we all know, costs add up when you're treating and the last thing we need is to deal with a company that isn't striving to serve its customers who essentially keep them in business.

Happy healing everyone!

Yes other herb companies take returns. I've never had an issue with any other company AND I was told that they take returns. I can't speak to dry herbs, but I can speak to tinctures. Additionally, if a company isn't going to take returns that information is typically posted.

For Pete's sake even Dr. Jernigan formulas are returnable.

I just looked at their website and it does say they don't take returns.

They really shouldn't have told you they do...if in fact they don't...


Woodland Essence says the same.

Krimpet 🍔 said...
Who knows when they placed that there? Could have been after all this occurred. Regardless the matter is now for BBB to settle.

Girlie not sure where you saw that, but seems pretty backwards to place that on your website, but then verbally AND in writing to the customer say that you do. And in fact, now that I'm remembering my email correspondence with them, I told them that I didn't see any refund policies on their website which is why I was inquiring. But like I said, out of my hands now.....

Under Terms and Conditions:

Cancellation/Refund Policy

Due to the nature of our products we cannot accept returns.




It is odd that they would verbally and in writing tell you otherwise.
The email saying they do take returns should over-ride what the website says..I would think?

I found MF to be slow in delivery also. I only used them once. There was something (old brain here) that I ordered through Amazon that was from their company. I honestly can't remember what tincture it was. I was surprised that Amazon was quicker delivery than MF and it was an MF product.

PS Good to see you Krimpet!! I have missed you and hope you are doing well.

Purrsiankitty, I absolutely love Hawaii Pharm. The fastest delivery service from all of them I have tried. I never have had to have customer service from them, so I can't comment. Sage Woman I did have customer service and they were very nice.

I actually really like Montana Farmacy. I have only ordered from them twice and the first time I got it in 3 days and the second time it was closer to 10. So yes, shipping is terrible with the company however the herbs are really great quality and reasonable.