Issues with Self adhesive Pouch.........Please Inform ConvaTec if experiencing similar issues

I've been using the ConvaTec Esteem Synergy Self adhesive

closed pouches (Product code S1054N0) with mouldable flange

(S1181) since 2005.


During that time, I’ve been able to remove the self-adhesive

pouches from the flange with ease, being able to do so many

times a day and per week without issues.


The flange, which adheres to my abdomen, over my stoma, gives

no cause for concern and I would normally replace the flange

only one or twice per week.

If it were not for bathing or showering, I could probably wear

the flange for 7 days before the need to change it.


However, since my last order of supplies over Christmas 2011,

the self adhesive pouches, when removed from the flange are

leaving as sticky adhesive residue behind and on occasions,

the self adhesive foam is also tearing and remaining stuck to

the flange, all of which is making the changing of the pouch

difficult.


It’s almost impossible to clean and remove the sticky residue,

and or the foam from the flange, especially with output from my

stoma having a mind of its own.


I have no choice but try and removed as much of the sticky

residue as I can and then apply a new self-adhesive pouch onto

the flange and over the sticky residue.


By doing so, I’m able to apply a new pouch but due to the sticky

adhesive residue left behind, the new pouch does not adhere to the

flange as securely as it would normally if the sticky residue was not

present.


I also have to change the flange more often now, as after I have

removed and replaced three or four pouches, the sticky adhesive

residue builds up to such an extent that a new self adhesive pouch

will not adhere strong enough and will eventually leak.



I have contacted ConvaTec and explained the issues of which I’m

experiencing and they have sent replacement pouches but from

the same batch, so the problems still persist.


ConvaTec have sent alternative pouches, which are only slight better

and do appear to adhere ok but are not really suitable and are still

leaving an sticky adhesive residue behind.



It is my belief, for whatever the reason, that ConvaTec have

changed the adhesive used on their pouches, yet ConvaTec deny

this and state they have had no complaints or queries with

regard to the issues I’m experiencing.


This may seem trivial but I had found a product that made

living with a stoma so much easier. I was able to lead a

normal life without the fear or worrying about changing the

pouches or leakage.



I would rather ConvaTec rectify the issues I’m experiencing rather than

seeking an alternative appliance from a different supplier.


Therefore, if forum members are experiencing the same or

similar issues with self-adhesive pouches manufactured by

ConvaTec, please notify their Customer Service Team and make

ConvaTec aware of such issues.



ConvaTec Customer Service Dept.

Telephone:



UK: 0800 282 254

USA: 1800 422 8811

CANADA: 1800 465 6302

AUSTRALIA: 1800 335 276

I agree with Dan. In my experience, most of the manufacturers will fall all over themselves in an effort to make you happy if you just ask. Call back and explain the new ones are still bad, etc.

Have you tried using remove wipes to get the adhesive off?
I was using adapt rings and convatec bags (can't remember which ones they are), each time I would use remove to losen the adhesive, makes pulling off the bag a breeze, it was so good I stopped shaving the hair around my stoma. I heard many tips from people like showering before hand and such, nothing worked as well as the remove wipes!
I also used it around my stoma as the adapt rings would never come off completely clean, and usually stuck to my belly hairs. I generally used two wipes each time, the first I'd open the pack a tiny bit and squeeze the liquid on the top side of the fabric part, the fabric lifts really easy at that point then I'd take the wipe out and gently rub under the wafer and it would come off easy.

     The adhesive remover is excellent.  Personally, I like and have used Coloplast Sensura bags for over a year now.  I had mucho problems with Hollister.  They broke on me twice!!!!

Please ignore my point about 2000 views and only 2 replies.

I've posted this subject on another web forum, I was making reference to that.

I copied and paste my reply from that forum into this forum and I failed to edit the section with regard to views and replies.