Let me elaborate. I don't think they are intentionally delaying anything. I had the test a week ago Monday. They said it would take about a week. The paperwork said "will call." I was really unclear as to whether they would call me or they expected me to call them.
I did make the decision that if they didn't call me, I would wait until Thursday to contact them. That's because this was an important week. It was final exams, grade calculations, paperwork, etc. I needed a clear head, so I waited until today (I am a college prof.).
So, I can't blame them, if they expected me to call them.
Still no return telephone call, so it will probably be tomorrow. My wife will go visit our grandchildren and bring our grandson here and I'll stay here waiting for the telephone call.
Mel