I didnt see the program, any other major points made?
Yeppers...They said the system is screwed up - they're working had to fix it - and that they are sorry.
They showed a typical/small case file with about 6000 pages in it and talked about how hard it is to read the whole history.
They talked about guys having to prove they stepped on a BOMB in odrer to get relief for stress...Telling the VA that they paid for two fake legs didn't seem to help like you would think it would.