I also take Align and it is working for me. I take since almost a year.
It is not true that refrigerated probiotics are better, if that were so, why? I tried refrigerated probiotics and they send me back to the crapper with lots of cramps. I tried them three times. So, they are NOT better - maybe they just work better for you PERSONALLY. As a matter of fact, they are very expensive and there is no guarantee that they work as I personally have seen it.
You just have to give it a try and see what happens.