I'm not sure what the problem is...???? all you need to do is call a local pharmacy & have them transfer the script from your old pharmacy. They can also contact the GI's office for refill authorizations. It's really really really easy. Why wouldn't you have your scripts filled at a pharmacy close to where you live anyway? Isn't that the easiest option? Or do mail-order- 3 month supply, 1 month copay, mail delivery. That's by far the easiest option- which is why I use it! It's a pain to keep running to the pharmacy monthly.