Did I handle it correctly? (Enzo Clinical monkey sends my bill to collection)

My blood sample was sent to Enzo Clinical labs for testing in Nov 2012. They had my incomplete address on file. They sent a bill which returned to Enzo. A woman calls me up to confirm the address. I gave her full and correct address but that monkey AGAIN makes mistake and the bill is sent to a collection agency.

I called back the collection agency. Told them that I never received the bill and corrected the address.

I called up Enzo right after that call. The person who called me for the address was not available (of course) so I talked to someone else. I gave her a good earful in very civil language and chastised on their mistake, plus audacity to sent the bill to a debt collection agency. They could have very well gotten the address from the sample provider but they did not do that. She apologizes and I mentioned, if Enzo employees are so useless that they can not even note down the address then I do not want to do business with them. Of course, losing one customer will not affect their business but it will certainly avoid headache to me. I challenged her about the effect on my credit score. She tells me that it will not affect because it takes about 2 months before it is reported. ( I don't know if she was lying or it is true).

Thats it and I hung up.

Did I make any mistake? or is this how it should be handled?

Thanks in advance.

She lied, once collections have it, it goes down as a late payment.

Carlie

@lemonhead,

Could you give me a rough wording of the statement in that letter?