Hello grannymac,
I Lived in eastern KY,And the provider that i have is a company that is now 59 miles away,and is own by a single family....so I just waste my time when trying to talk to them,and believed me I have try,My mom who is also on oxygen ,Her power went out one day not to long ago and their answer to me was to take my portables to her till they could get to her,Now we don't have what they call a backup tank just in case the power goes off,so my sister brought mom here,but we didn't tell the company,It was the next day before they came,Now if i knew who to turn them into i would do it in a minute...They have no ideal how bad this could have turn out,But again you might as well talk to the door as too them,my inside filter on my machine hasn't been change in 2 going on 3 years...I wish I had know that Medicare was capping these DME Off I and my Mom would have changer providers,Now it's to late,If any that reading this knows who I can file a complaint against this provider..Please let me know I sure would appreciated it,Thank you grannymac'God Bless All"